If you are considering purchasing a used North American Medical Corporation medical device, READ THIS FIRST:

New devices are sold in the U.S. only through factory-authorized distributors. North American Medical NEVER authorizes or supports the sale of its devices in the used market by any brokers, used equipment dealers or online auctions. Consequently, if a dealer is claiming he is authorized to buy and sell SPINA System™ devices with factory support of any kind, this claim is wholly untrue.

Here are a few reasons you should always ensure your purchase is legitimate:

1. North American Medical encrypts its software. Only factory service personnel can unlock and access the software to do upgrades and service. Service done by outside persons nullifies any potential product warranty, releases the manufacturer from all liability, and may potentially introduce bugs to the operating software.

2. North American Medical Corporation is an FDA-regulated facility. Our facility is subject to regular and surprise inspections to assure our production and service personnel comply with federal quality standards at all times. Because of budget constraints, private resale and repair of medical equipment is unmonitored, and government officials must rely on the old saying “let the buyer beware.”

3. Genuine North American Medical replacement parts are available only to equipment owners listed in our secure internal database. Parts requests from unauthorized entities will not be honored because of the potential risks involved when unqualified persons attempt to repair a medical device with which they are unfamiliar.

4. IDD Therapy® licenses are non-transferable. Therefore, any provider who buys a SPINA System device through unofficial channels is not legally permitted to represent or advertise IDD Therapy treatment. If you are a North American Medical customer/doctor privately re-selling your device, you may qualify for a one-time license transfer, subject to specific terms and conditions (contact North American Medical Corporation’s service department for details).

5. Manufacturer refurbishment standards significantly exceed used dealer repair standards. When a device has been in service for several years, there are often minimal repairs necessary for the device to demonstrate functionality; however, there are typically more preventative and safety oriented upgrades that used equipment dealers may elect to ignore for greater profitability or simply because they lack the depth of knowledge that our factory engineers possess.
   
   North American Medical works diligently to provide state-of-the-art devices and quality service to purchasers of its products. This notification should serve as a warning to potential buyers to be certain they are dealing with authorized distributors. Conversely, if you own one of our devices and are interested in re-selling with the utmost in value, we encourage used equipment sales through our factory Certified Reseller Program. Call North American Medical for details on the authorized CRP distributor that can purchase your used equipment.

6. North American Medical Corporation cannot be held responsible for claims made by independent or unauthorized equipment dealers.

IDD Therapy® and SPINA System™ are trademarks of North American Medical Corporation. © 2005, North American Medical Corp. All rights reserved